ESG Data and Disclosures

In disclosing ESG information on our website, we assume that readers will include those with a more technical perspective in addition to a wide variety of stakeholders. This information mainly consists of the Message from the President, information on Diversity & Inclusion, the Corporate Report, information on corporate governance, and all aspects of ESG Management as it pertains to Shimizu. The information we post conforms to the GRI (Global Reporting Initiative) Standards in the level of detail provided. Shimizu also updates the website every year when the Corporate Report is published.

Reference for the GRI Standards

The ESG information reported on our website has been prepared in accordance with the GRI Standards: Core option

GRI Content Index (prepared in accordance with the GRI Standards: Core option)
GRI Standard Disclosure Page number(s) and/or URL(s)
GRI 101: Foundation 2016 [GRI 101 does not include any disclosures]
General Disclosures
GRI 102:General Disclosures 2016 1. Organizational profile
102-1 Name of the organization Home/Corporate Information/Corporate Profile
102-2 Activities, brands, products, and services Home/Corporate Information/Description of Businesses
102-3 Location of headquarters Home/Corporate Information/Corporate Profile
102-4 Location of operations Home/Corporate Information/Offices
102-5 Ownership and legal form Home/Corporate Information/Information for Shareholders and Investors/General Meeting of Shareholders and Share Information/Share Data
102-6 Markets served Home/Corporate Information/Description of Businesses
102-7 Scale of the organization Home/Corporate Information/Corporate Profile
102-8 Information on employees and other workers Home/Corporate Information/ESG Management/Being a Company that Values People/Results, Goals, and Past Initiatives/Labor and Training Performance Data/Labor-related Indicators, Results, Targets, and Past Initiatives
102-9 Supply chain Home/Corporate Information/Description of Businesses
102-10 Significant changes to the organization and its supply chain None
102-11 Precautionary principle or approach Home/Corporate Information/ESG Management/Contributing to the Global Environment/Introducing Examples of Environmental Activities/Ecological Mission 2030-2050
102-12 External initiatives Home/Corporate Information/ESG Management/CSR Policy and Key Indicators/Participation in the United Nations Global Compact
102-13 Membership of associations Home/Corporate Information/ESG Management/Contributing to the Global Environment/Environmental Management/Participating in Groups and Initiatives
2. Strategy
102-14 Statement from senior decision-maker Home/Corporate Information/Message from the President
102-15 Key impacts, risks, and opportunities Home/Corporate Information/Management Strategies
3. Ethics and integrity
102-16 Values, principles, standards, and norms of behavior Home/Investor Relations/Management Policy/Corporate governance/Compliance with Laws & Regulations and Corporate Ethical Standards
102-17 Mechanisms for advice and concerns about ethics Home/Investor Relations/Management Policy/Corporate governance/Compliance with Laws & Regulations and Corporate Ethical Standards/Internal Whistleblowing System
4. Governance
102-18 Governance structure Home/Investor Relations/Management Policy/Corporate governance
102-19 Delegating Authority None
102-20 Executive-level responsibility for economic, environmental and social topics Home/Corporate Information/Management Team
102-21 Consulting stakeholders on economic, environmental, and social topics Home/Corporate Information/ESG Management/Dialog with Stakeholders (Japanese)
102-22 Composition of the highest governance body and its committees Home/Corporate Information/Corporate Report/Corporate Report 2018/Directors, Auditors, and Executive Officers (pg68-69), /Management Team (pg85), /Corporate Governance (pg67)
102-23 Chair of the highest governance body None
102-24 Nominating and selecting the highest governance body Home/Investor Relations/Management Policy/Corporate governance/Corporate Governance Report/Basic Concepts
[Supplementary Principle 4-11-1. Composition of the Board of Directors and Appointment Procedure](Japanese)
102-25 Conflicts of interest Home/Investor Relations/Management Policy/Corporate governance/Corporate Governance Report/Audit & Supervisory Board/Relationship to Company/(2) Reason for Appointment (Japanese)
Home/Corporate Information/IR Library/Information for Shareholders and Investors/Annual Securities Reports and Quarterly Financial Statements/115th Annual Securities Report/(4) Relationship to external directors and external auditors (pg 41, Japanese)
102-26 Role of highest governance body in setting purpose, values, and strategy None
102-27 Collective knowledge of highest governance body Home/Investor Relations/Management Policy/Corporate governance/Corporate Governance Report (Japanese)
Home/Corporate Information/Corporate Report/Corporate Report 2018/Directors, Auditors, and Executive Officers (pg68-69), /Management Team (pg85)
102-28 Evaluating the highest governance body’s performance Home/Investor Relations/Management Policy/Corporate governance
Home/Investor Relations/Management Policy/Corporate governance/Corporate Governance Report/Basic Concepts [Supplementary Principle 4-11-3. Evaluating the Effectiveness of the Board of Directors](Japanese)
102-29 Identifying and managing economic, environmental, and social impacts Home/Corporate Information/ESG Management/CSR Policy and Key Indicators/GRI Materiality Analysis
102-30 Effectiveness of risk management processes Home/Corporate Information/ESG Management/Risk Management/Taking a PDCA cycle approach to risk management
102-31 Review of economic, environmental, and social topics None
102-32 Highest governance body’s role in sustainability reporting None
102-33 Communicating critical concerns None
102-34 Nature and total number of critical concerns None
102-35 Remuneration policies Home/Investor Relations/Management Policy/Corporate governance/Corporate Governance Report/Director Remuneration/Disclosure of Policy on Determining the Amount of Remuneration and Method of Calculation (Japanese)
102-36 Process for determining remuneration Home/Investor Relations/Management Policy/Corporate governance/Corporate Governance Report/Director Remuneration (Japanese)
102-37 Stakeholders’ involvement in remuneration None
102-38 Annual total compensation ratio None
102-39 Percentage increase in annual total compensation ratio None
5. Stakeholder engagement
102-40 List of stakeholder groups Home/Corporate Information/ESG Management/CSR Policy and Key Indicators/Stakeholders Relations
102-41 Collective bargaining agreements The reporting organization must report the following information:
a. Percentage of all employees subject to group negotiation agreements
102-42 Identifying and selecting stakeholders Home/Corporate Information/ESG Management/CSR Policy and Key Indicators/Stakeholders Relations
102-43 Approach to stakeholder engagement Home/Corporate Information/ESG Management/CSR Policy and Key Indicators/Stakeholders Relations
102-44 Key topics and concerns raised Home/Corporate Information/ESG Management/CSR Policy and Key Indicators/Stakeholders Relations
6. Reporting practice
102-45 Entities included in the consolidated financial statements Home/Corporate Information/Corporate Report/Corporate Report 2018/Shimizu Group’s Business (pg9), Home/Corporate Information/Corporate Report/Corporate Report 2018/Global Network (pg83)
102-46 Defining report content and topic boundaries Home/Corporate Information/ESG Management/CSR Policy and Key Indicators/GRI Materiality Analysis
102-47 List of material topics Home/Corporate Information/ESG Management/CSR Policy and Key Indicators/GRI Materiality Analysis
102-48 Restatements of Information None
102-49 Changes in reporting Home/Corporate Information/ESG Management/Editorial Policy
102-50 Reporting period Home/Corporate Information/ESG Management/Editorial Policy
102-51 Date of most recent report Home/Corporate Information/ESG Management/Editorial Policy
102-52 Reporting cycle Home/Corporate Information/ESG Management/Editorial Policy
102-53 Contact point for questions regarding the report Home/Corporate Information/ESG Management/Editorial Policy
102-54 Claims of reporting in accordance with the GRI Standards Home/Corporate Information/ESG Management/Reference for the GRI Standards
102-55 GRI content index Home/Corporate Information/ESG Management/Reference for the GRI Standards
102-56 External assurance  Home/Corporate Information/Corporate Report/Corporate Report 2018/Independent Assurance Report (pg83)
Material Topics
Economic Performance
GRI 103: Management Approach 2016 103-1 Explanation of the material topic and its boundary Home/Corporate Information/ESG Management/CSR Policy and Key Indicators/GRI Materiality Analysis
103-2 The management approach and its components
(i) Policies Home/Corporate Information/Management Strategies
(ii) Commitments
(iii) Goals and targets
(iv) Responsibilities
(v) Resources
(vi) Grievance mechanisms None
(vii) Specific actions, such as processes, programs, projects, and initiatives
GRI 201: Economic Performance 2016 201-1 Direct economic value generated and distributed Home/Corporate Information/Information for Shareholders and Investors/Financial Highlights
201-2 Financial implications and other risks and opportunities due to climate change Home/Corporate Information/Corporate Report/ Corporate Report/2018 Environmental Data (Japanese)
201-3 Defined benefit plan obligations and other retirement plans None
201-4 Financial assistance received from government None
GRI 202: Market Presence 2016 202-1 Ratios of standard entry level wage by gender compared to local minimum wage Home/Corporate Information/ESG Management/Being a Company that Values People/Penetration of basic policy/Labor Standards in Different Countries
202-2 Proportion of senior management hired from the local community
Indirect Economic Impacts
GRI 103: Management Approach 2016 103-1 Explanation of the material topic and its boundary Home/Corporate Information/ESG Management/CSR Policy and Key Indicators/GRI Materiality Analysis
103-2 The management approach and its components
GRI 203: Indirect Economic Impacts 2016 203-1 Infrastructure investments and services supported Home/Corporate Information/Description of Businesses/Shimizu’s Investment Development Business
203-2 Significant indirect economic impacts None
Anti-corruption
GRI 103: Management Approach 2016 103-1 Explanation of the material topic and its boundary Home/Corporate Information/ESG Management/CSR Policy and Key Indicators/GRI Materiality Analysis
103-2 The management approach and its components
(i) Policies Home/Investor Relations/Management Policy/Corporate governance/Compliance with Laws & Regulations and Corporate Ethical Standards
(ii) Commitments Home/Investor Relations/Management Policy/Corporate governance/Compliance with Laws & Regulations and Corporate Ethical Standards
(iii) Goals and targets
(iv) Responsibilities Home/Investor Relations/Management Policy/Corporate governance
(v) Resources
(vi) Grievance mechanisms Home/Investor Relations/Management Policy/Corporate governance/Compliance with Laws & Regulations and Corporate Ethical Standards
(vii) Specific actions, such as processes, programs, projects, and initiatives
GRI 205: Anti-corruption 2016 205-1 Operations assessed for risks related to corruption
205-2 Communication and training about anti-corruption policies and procedures Home/Investor Relations/Management Policy/Corporate governance/Compliance with Laws & Regulations and Corporate Ethical Standards
205-3 Confirmed incidents of corruption and actions taken Home/Investor Relations/Management Policy/Corporate governance/Compliance with Laws & Regulations and Corporate Ethical Standards/Internal Whistleblowing System
Anti-competitive Behavior
GRI 103: Management Approach 2016 103-1 Explanation of the material topic and its boundary Home/Corporate Information/ESG Management/CSR Policy and Key Indicators/GRI Materiality Analysis
103-2 The management approach and its components
(i) Policies Home/Investor Relations/Management Policy/Corporate governance/Compliance with Laws & Regulations and Corporate Ethical Standards
(ii) Commitments Home/Investor Relations/Management Policy/Corporate governance/Compliance with Laws & Regulations and Corporate Ethical Standards
(iii) Goals and targets
(iv) Responsibilities Home/Investor Relations/Management Policy/Corporate governance
(v) Resources
(vi) Grievance mechanisms Home/Investor Relations/Management Policy/Corporate governance/Compliance with Laws & Regulations and Corporate Ethical Standards/Internal Whistleblowing System
(vii) Specific actions, such as processes, programs, projects, and initiatives
GRI 2016: Anti-competitive Behavior 2016 206-1 Legal actions for anti-competitive behavior, anti-trust, and monopoly practices Suspension of Business under the Construction Business Act
Materials
GRI 103: Management Approach 2016 103-1 Explanation of the material topic and its boundary Home/Corporate Information/ESG Management/CSR Policy and Key Indicators/GRI Materiality Analysis
103-2 The management approach and its components
(i) Policies Home/Corporate Information/ESG Management/Contributing to the Global Environment/Introducing Examples of Environmental Activities/Resource Recycling, Pollution Prevention, and Water Use/Resource Use
(ii) Commitments Home/Corporate Information/ESG Management/Contributing to the Global Environment/Introducing Examples of Environmental Activities/Resource Recycling, Pollution Prevention, and Water Use/Resource Use
(iii) Goals and targets Home/Corporate Information/ESG Management/Contributing to the Global Environment/Environmental Management/Fiscal 2017 Goals and Results/Fiscal 2018 Environmental Activity Plan/Midterm Goals and FY2017 Goals and Results
Home/Corporate Information/ESG Management/Contributing to the Global Environment/Environmental Performance Data/Resource Recycling and Pollution Prevention/Resource Use: Results and Goals
(iv) Responsibilities Home/Corporate Information/ESG Management/Contributing to the Global Environment/Environmental Management System/Organizational Structure
(v) Resources Home/Corporate Information/ESG Management/Environmental Performance Data/Pollution Prevention and Waste/Financial Impact of Pollution, Water, Materials Use
(vi) Grievance mechanisms
(vii) Specific actions, such as Home/Corporate Information/ESG Management/Contributing to the Global Environment/Environmental Management/Participating in Groups and Initiatives
Home/Corporate Information/ESG Management/Contributing to the Global Environment/Environmental Management/ISO 14001 Certification/List of offices that acquired ISO 14001 certification
Home/Corporate Information/ESG Management/Contributing to the Global Environment/Introducing Examples of Environmental Activities/Resource Recycling, Pollution Prevention, and Water Use/Resource Use/Encouraging Manufacturer Recycling Using a Region-wide Certification System
GRI 301: Materials 2016 301-1 Material used by weight or volume Home/Corporate Information/ESG Management/Contributing to the Global Environment/Environmental Performance Data/Resource Recycling and Pollution Prevention/Resource Use: Results and Goals
Home/Corporate Information/Corporate Report/Corporate Report 2018/Fiscal 2017 resource, energy, material flow (pg61)
301-2 Recycled input materials used Home/Corporate Information/ESG Management/Contributing to the Global Environment/Environmental Performance Data/Resource Recycling and Pollution Prevention/Resource Use: Results and Goals
Home/Corporate Information/Corporate Report/2018 Environmental Data (pg8, Japanese)
301-3 Reclaimed products and their packaging materials Home/Corporate Information/ESG Management/Contributing to the Global Environment/Introducing Examples of Environmental Activities/Resource Recycling, Pollution Prevention, and Water Use/Resource Use/Policy on Resource Conservation
Energy
GRI 103: Management Approach 2016 103-1 Explanation of the material topic and its boundary Home/Corporate Information/ESG Management/CSR Policy and Key Indicators/GRI Materiality Analysis
103-2 The management approach and its components
(i) Policies Home/Corporate Information/ESG Management/Contributing to the Global Environment/Introducing Examples of Environmental Activities/Ecological Mission 2030-2050/Formulation of New Medium-Term Goals
(ii) Commitments Home/Corporate Information/ESG Management/Contributing to the Global Environment/Introducing Examples of Environmental Activities/Ecological Mission 2030-2050/Formulation of New Medium-Term Goals
(iii) Goals and targets Home/Corporate Information/ESG Management/Contributing to the Global Environment/Environmental Management/Fiscal 2017 Goals and Results/Fiscal 2018 Environmental Activity Plan/Midterm Goals and FY2017 Goals and Results
Home/Corporate Information/ESG Management/Contributing to the Global Environment/Environmental Performance Data/Mitigating Climate Change/Energy Use: Results and Goals
Home/Corporate Information/Corporate Report/2018 Environmental Data (pg2, Japanese)
(iv) Responsibilities Home/ Corporate Information/ESG Management/Contributing to the Global Environment/Environmental Management System/Organizational Structure
(v) Resources Home/Corporate Information/ESG Management/Environmental Performance Data/Mitigating Climate Change/Evaluating the Financial Impact of Climate Change
(vi) Grievance mechanisms
(vii) Specific actions, such as processes, programs, projects, and initiatives Home/Corporate Information/ESG Management/Contributing to the Global Environment/Environmental Management/ISO 14001 Certification/List of offices that acquired ISO 14001 certification
GRI 302: Energy 2016 302-1 Energy consumption within the organization Home/Corporate Information/ESG Management/Contributing to the Global Environment/Environmental Performance Data/Mitigating Climate Change/Energy Use: Results and Goals
302-2 Energy consumption outside of the organization None
302-3 Energy intensity None
302-4 Reduction of energy consumption Home/Corporate Information/ESG Management/Contributing to the Global Environment/Environmental Performance Data/Mitigating Climate Change/Energy Use: Results and Goals
302-5 Reductions in energy requirements of products and services None
Water
GRI 103: Management Approach 2016 103-1 Explanation of the material topic and its boundary Home/Corporate Information/ESG Management/CSR Policy and Key Indicators/GRI Materiality Analysis
103-2 The management approach and its components
(i) Policies Home/Corporate Information/ESG Management/Contributing to the Global Environment/Introducing Examples of Environmental Activities/Resource Recycling, Pollution Prevention, and Water Use/Preventing Water Pollution and Effective Use of Water Resources/Water Resource Conservation
(ii) Commitments Home/Corporate Information/ESG Management/Contributing to the Global Environment/Introducing Examples of Environmental Activities/Resource Recycling, Pollution Prevention, and Water Use/Preventing Water Pollution and Effective Use of Water Resources/Water Resource Conservation
(iii) Goals and targets Home/Corporate Information/ESG Management/Contributing to the Global Environment/Environmental Performance Data/Resource Recycling and Pollution Prevention/Water Use: Results and Goals
Home/Corporate Information/ESG Management/Contributing to the Global Environment/Introducing Examples of Environmental Activities/Resource Recycling, Pollution Prevention, and Water Use/Preventing Water Pollution and Effective Use of Water Resources/Qualitative Goals for Effective Water Use (Linked to Biodiversity)
(iv) Responsibilities Home/Corporate Information/ESG Management/Contributing to the Global Environment/Environmental Management/Environmental Management System/Organizational Structure
(v) Resources Home/Corporate Information/ESG Management/Contributing to the Global Environment/Introducing Examples of Environmental Activities/Resource Recycling, Pollution Prevention, and Water Use/Preventing Water Pollution and Effective Use of Water Resources/Joint Research on Water Treatment
Home/Corporate Information/ESG Management/Contributing to the Global Environment/Introducing Examples of Environmental Activities/Resource Recycling, Pollution Prevention, and Water Use/Water-related Risks
Home/Corporate Information/ESG Management/Environmental Performance Data/Water Use: Results and Goals/R&D Investment for reduction of water relevant risk
(vi) Grievance mechanisms
(vii) Specific actions, such as processes, programs, projects, and initiatives Home/Corporate Information/ESG Management/Contributing to the Global Environment/Introducing Examples of Environmental Activities/Resource Recycling, Pollution Prevention, and Water Use/Preventing Water Pollution and Effective Use of Water Resources/Water Management Plans
Home/Corporate Information/ESG Management/Contributing to the Global Environment/Environmental Management/ISO 14001 Certification/List of offices that acquired ISO 14001 certification
GRI 303: Water 2016 303-1 Water withdrawal by source Home/Corporate Information/ESG Management/Environmental Performance Data/Water Use: Results and Goals/Water intake amount and Displacement
Home/Corporate Information/Corporate Report/2018 Environmental Data (pg5, Japanese)
303-2 Water sources significantly affected by withdrawal of water None
303-3 Water recycled and reused Home/Corporate Information/ESG Management/Contributing to the Global Environment/Introducing Examples of Environmental Activities/Resource Recycling, Pollution Prevention, and Water Use/Preventing Water Pollution and Effective Use of Water Resources/Water Management Plans
Home/Corporate Information/ESG Management/Environmental Performance Data/Water Use: Results and Goals/Water intake amount and Displacement
Biodiversity
GRI 103: Management Approach 2016 103-1 Explanation of the material topic and its boundary Home/Corporate Information/ESG Management/CSR Policy and Key Indicators/GRI Materiality Analysis
103-2 The management approach and its components
(i) Policies Home/Corporate Information/ESG Management/Contributing to the Global Environment/Introducing Examples of Environmental Activities/Biodiversity/Policy on Nature Conservation and Biodiversity
(ii) Commitments Home/Corporate Information/ESG Management/Contributing to the Global Environment/Introducing Examples of Environmental Activities/Biodiversity/Policy on Nature Conservation and Biodiversity
(iii) Goals and targets Home/Corporate Information/ESG Management/Contributing to the Global Environment/Environmental Management/Fiscal 2017 Goals and Results/Fiscal 2018 Environmental Activity Plan/Midterm Goals and FY2017 Goals and Results
Home/Corporate Information/ESG Management/Contributing to the Global Environment/Introducing Examples of Environmental Activities/Resource Recycling, Pollution Prevention, and Water Use/Preventing Water Pollution and Effective Use of Water Resources/Qualitative Goals for Effective Water Use (Linked to Biodiversity)
(iv) Responsibilities Home/Corporate Information/ESG Management/Contributing to the Global Environment/Environmental Management/Environmental Management System/Organizational Structure
(v) Resources
(vi) Grievance mechanisms
(vii) Specific actions, such as processes, programs, projects, and initiatives Home/Corporate Information/ESG Management/Contributing to the Global Environment/Introducing Examples of Environmental Activities /Initiatives that Consider Biodiversity in Business Activities
Home/Corporate Information/ESG Management/Contributing to the Global Environment/Environmental Management/ISO 14001 Certification/List of offices that acquired ISO 14001 certification
GRI 304: Biodiversity 2016 304-1 Operational sites owned, leased, managed in, or adjacent to, protected areas and areas of high biodiversity value outside protected areas Home/Corporate Information/ESG Management/Contributing to the Global Environment/Introducing Examples of Environmental Activities/Resource Recycling, Pollution Prevention, and Water Use/Preventing Water Pollution and Effective Use of Water Resources/Water Management Plans
304-2 Significant impacts of activities, products, and services on biodiversity Home/Corporate Information/ESG Management/Contributing to the Global Environment/Introducing Examples of Environmental Activities/Biodiversity/Initiatives in Consideration of Biodiversity in Business Activities
304-3 Habitats protected or restored Home/Corporate Information/ESG Management/Contributing to the Global Environment/Introducing Examples of Environmental Activities/Biodiversity initiatives/Examples of Biodiversity Preservation
Home/Corporate Information/ESG Management/Contributing to the Global Environment/Environmental Management/Participating in Groups and Initiatives
304-4 IUCN Red List species and national conservation list species with habitats in areas affected by operations None
Emissions
GRI 103: Management Approach 2016 103-1 Explanation of the material topic and its boundary Home/Corporate Information/ESG Management/CSR Policy and Key Indicators/GRI Materiality Analysis
103-2 The management approach and its components
(i) Policies Home/Corporate Information/ESG Management/Contributing to the Global Environment/Introducing Examples of Environmental Activities/Ecological Mission 2030-2050
(ii) Commitments Home/Corporate Information/ESG Management/Contributing to the Global Environment/Introducing Examples of Environmental Activities/Ecological Mission 2030-2050
(iii) Goals and targets Home/Corporate Information/ESG Management/Contributing to the Global Environment/Environmental Performance Data
Home/Corporate Information/ESG Management/Contributing to the Global Environment/Environmental Management/Fiscal 2017 Goals and Results/Fiscal 2018 Environmental Activity Plan/Midterm Goals and FY2017 Goals and Results
Home/Corporate Information/ESG Management/Environmental Performance Data/Mitigating Climate Change/CO2Emissions: Results and Goals
(iv) Responsibilities Home/Corporate Information/ESG Management/Contributing to the Global Environment/Environmental Management/Environmental Management System/Organizational Structure
(v) Resources Home/Corporate Information/ESG Management/Environmental Performance Data/Pollution Prevention and Waste/Financial Impact of Pollution, Water, Materials Use
Home/Corporate Information/ESG Management/Environmental Performance Data/Pollution Prevention and Waste/R&D Investment for Pollution Alleviation
(vi) Grievance mechanisms
(vii) Specific actions, such as processes, programs, projects, and initiatives Home/Corporate Information/ESG Management/Contributing to the Global Environment/Introducing Examples of Environmental Activities/Ecological Mission 2030-2050
Home/Corporate Information/ESG Management/Contributing to the Global Environment/Environmental Management/Participating in Groups and Initiatives
Home/Corporate Information/ESG Management/Contributing to the Global Environment/Environmental Management/ISO 14001 Certification/List of offices that acquired ISO 14001 certification
2016 GRI 305: Emissions 2016 305-1 Direction (Scope 1) GHG emissions Home/Corporate Information/ESG Management/Environmental Performance Data/Mitigating Climate Change/CO2Emissions: Results and Goals
305-2 Energy indirect (Scope 2) GHG emissions Home/Corporate Information/ESG Management/Environmental Performance Data/Mitigating Climate Change/CO2Emissions: Results and Goals
305-3 Other indirect (Scope 3) GHG emissions Home/Corporate Information/ESG Management/Environmental Performance Data/Mitigating Climate Change/CO2Emissions: Results and Goals
305-4 GHG emissions intensity Home/Corporate Information/ESG Management/Environmental Performance Data/Mitigating Climate Change/CO2Emissions: Results and Goals
305-5 Reduction of GHG emissions Home/Corporate Information/ESG Management/Environmental Performance Data/Mitigating Climate Change/CO2Emissions: Results and Goals
Home/Corporate Information/Corporate Report/2018 Environmental Data (pg1, Japanese)
Home/Corporate Information/ESG Management/Contributing to the Global Environment/Environmental Management/Fiscal 2017 Goals and Results/Fiscal 2018 Environmental Activity Plan/Midterm Goals and FY2017 Goals and Results
305-7 Nitrogen oxides (NOx), sulfur oxides (SOx), and other significant air emissions Home/Corporate Information/ESG Management/Environmental Performance Data/Pollution Prevention and Waste/Emissions of air pollutants
Effluents and Waste
GRI 103: Management Approach 2016 103-1 Explanation of the material topic and its boundary Home/Corporate Information/ESG Management/CSR Policy and Key Indicators/GRI Materiality Analysis
103-2 The management approach and its components
(i) Policies Home/Corporate Information/ESG Management/Contributing to the Global Environment/Introducing Examples of Environmental Activities/Resource Recycling, Pollution Prevention, and Water Use
Home/Corporate Information/ESG Management/Contributing to the Global Environment/Introducing Examples of Environmental Activities/Resource Recycling, Pollution Prevention, and Water Use/Proper Processing of Waste/Countermeasures for Construction By-products
Home/Corporate Information/ESG Management/Contributing to the Global Environment/Introducing Examples of Environmental Activities/Resource Recycling, Pollution Prevention, and Water Use/Preventing Water Pollution and Effective Use of Water Resources/Water Resource Conservation
(ii) Commitments Home/Corporate Information/ESG Management/Contributing to the Global Environment/Introducing Examples of Environmental Activities/Resource Recycling, Pollution Prevention, and Water Use
Home/Corporate Information/ESG Management/Contributing to the Global Environment/Introducing Examples of Environmental Activities/Resource Recycling, Pollution Prevention, and Water Use/Proper Processing of Waste/Countermeasures for Construction By-products
Home/Corporate Information/ESG Management/Contributing to the Global Environment/Introducing Examples of Environmental Activities/Resource Recycling, Pollution Prevention, and Water Use/Preventing Water Pollution and Effective Use of Water Resources/Water Resource Conservation
(iii) Goals and targets Home/Corporate Information/ESG Management/Contributing to the Global Environment/Environmental Performance Data
Home/Corporate Information/ESG Management/Contributing to the Global Environment/Environmental Management/Fiscal 2017 Goals and Results/Fiscal 2018 Environmental Activity Plan/Midterm Goals and FY2017 Goals and Results
(iv) Responsibilities Home/Corporate Information/ESG Management/Contributing to the Global Environment/Environmental Management/Environmental Management System/Organizational Structure
(v) Resources Home/Corporate Information/ESG Management/Environmental Performance Data/Pollution Prevention and Waste/Financial Impact of Pollution, Water, Materials Use
Home/Corporate Information/ESG Management/Environmental Performance Data/Pollution Prevention and Waste/R&D Investment for Pollution Alleviation
Home/Corporate Information/ESG Management/Environmental Performance Data/Water Use: Results and Goals/R&D Investment for reduction of water relevant risk
(vi) Grievance mechanisms
(vii) Specific actions, such as processes, programs, projects, and initiatives Home/Corporate Information/ESG Management/Contributing to the Global Environment/Environmental Management/Participating in Groups and Initiatives
Home/Corporate Information/ESG Management/Contributing to the Global Environment/Environmental Management/ISO 14001 Certification/List of offices that acquired ISO 14001 certification
Home/Corporate Information/ESG Management/Contributing to the Global Environment/Introducing Examples of Environmental Activities/Resource Recycling, Pollution Prevention, and Water Use/Preventing Water Pollution and Effective Use of Water Resources/External Collaboration on Effective Use of Water Resources
Home/Corporate Information/ESG Management/Contributing to the Global Environment/Introducing Examples of Environmental Activities/Resource Recycling, Pollution Prevention, and Water Use/Business Activities in Areas with Water Shortages Overseas
GRI 306: Effluents and Waste 2016 306-1 Water discharge by quality and destination Home/Corporate Information/ESG Management/Environmental Performance Data/Water Use: Results and Goals/Water intake amount and Displacement
Home/Corporate Information/Corporate Report/2018 Environmental Data (pg5, Japanese)
Home/Corporate Information/ESG Management/Contributing to the Global Environment/Introducing Examples of Environmental Activities/Resource Recycling, Pollution Prevention, and Water Use/Preventing Water Pollution and Effective Use of Water Resources/Water Management Plans
306-2 Waste by type and disposal method Home/Corporate Information/ESG Management/Environmental Performance Data/Pollution Prevention and Waste/Waste: Results and Goals
306-3 Significant spills None
306-4 Transport of hazardous waste None
306-5 Water bodies affected by water discharges and/or runoff None
Environmental Compliance
GRI 103: Management Approach 2016 103-1 Explanation of the material topic and its boundary Home/Corporate Information/ESG Management/CSR Policy and Key Indicators/GRI Materiality Analysis
103-2 The management approach and its components
(i) Policies Home/Corporate Information/ESG ManagementContributing to the Global Environment/Environmental Management
(ii) Commitments Home/Corporate Information/ESG ManagementContributing to the Global Environment/Environmental Management
(iii) Goals and targets Home/Corporate Information/ESG Management/Contributing to the Global Environment/Environmental Management/ISO 14001 Certification/List of offices that acquired ISO 14001 certification
(iv) Responsibilities Home/Corporate Information/ESG Management/Contributing to the Global Environment/Environmental Management/Environmental Management System/Organizational Structure
(v) Resources
(vi) Grievance mechanisms
(vii) Specific actions, such as processes, programs, projects, and initiatives Home/Corporate Information/ESG Management/Contributing to the Global Environment/Environmental Management/ISO 14001 Certification/List of offices that acquired ISO 14001 certification
GRI 307: Environmental Compliance 2016 307-1 Non-compliance with environmental laws and regulations  Home/Corporate Information/ESG Management/Contributing to the Global Environment/Environmental Management/Environmental Management
Supplier Environmental Assessment
GRI 103: Management Approach 2016 103-1 Explanation of the material topic and its boundary Home/Corporate Information/ESG Management/CSR Policy and Key Indicators/GRI Materiality Analysis
103-2 The management approach and its components
(i) Policies Home/Corporate Information/ESG Management/CSR Procurement/Things We Request of Our Suppliers/Consideration for the Environment
(ii) Commitments Home/Corporate Information/ESG Management/CSR Procurement/Things We Request of Our Suppliers/Consideration for the Environment
(iii) Goals and targets
(iv) Responsibilities Home/Corporate Information/ESG Management/Contributing to the Global Environment/Environmental Management System/Organizational Structure
(v) Resources
(vi) Grievance mechanisms
(vii) Specific actions, such as processes, programs, projects, and initiatives Home/Corporate Information/ESG Management/CSR procurement initiative/Things We Request of Our Suppliers/Environment
GRI 308: Supplier Environmental Assessment 2016 308-1 New suppliers that were screened using environmental criteria Home/Corporate Information/ESG Management/CSR Procurement/Things We Request of Our Suppliers/Consideration for the Environment
308-2 Negative environmental impacts in the supply chain and actions taken
Employment
GRI 103: Management Approach 2016 103-1 Explanation of the material topic and its boundary Home/Corporate Information/ESG Management/CSR Policy and Key Indicators/GRI Materiality Analysis
103-2 The management approach and its components
(i) Policies Home/Corporate Information/Promoting Diversity/Promotion of Diversity & Inclusion by Shimizu Corporation/Policy on Promotion of Diversity & Inclusion
(ii) Commitments Home/Corporate Information/ESG Management/CSR Policy and Key Indicators/ Participation in the United Nations Global Compact
(iii) Goals and targets Home/Corporate Information/ESG Management/Being a Company that Values People/Labor and Training Performance Data/Labor-related Indicators, Results, Targets, and Past Initiatives
(iv) Responsibilities Home/Corporate Information/ESG Management/Being a Company that Values People/Human Rights Initiatives/Human Rights Education Promotion Structure
(v) Resources Home/Corporate Information/ESG Management/Being a Company that Values People/Basic Human Rights Policy
(vi) Grievance mechanisms Home/Corporate Information/ESG Management/Being a Company that Values People/Labor and Training Performance Data/Complaint Process
(vii) Specific actions, such as processes, programs, projects, and initiatives Home/Corporate Information/ESG Management/Being a Company that Values People/Initiatives to Ensure that Shimizu is a Company that Values People/Work Life Balance/Creating a Workplace that Makes It Easy to Work
Home/Corporate Information/ESG Management/Being a Company that Values People/ Policy on Promotion of Diversity & Inclusion
GRI 401: Employment 2016 401-1 New employee hires and employee turnover Home/Corporate Information/ESG Management/Being a Company that Values People/Labor and Training Performance Data/Labor-related Indicators, Results, Targets, and Past Initiatives
401-2 Benefits provided to full-time employees that are not provided to temporary or part-time employees None
401-3 Parental leave Home/Corporate Information/Corporate Report/Corporate Report 2018/Key Performance Indicators —Results and Targets— (pg78)
Home/Corporate Information/Promoting Diversity/Work-Life Balance
Home/Corporate Information/Promoting Diversity/Data Book
Labor/Management Relations
GRI 103: Management Approach 2016 103-1 Explanation of the material topic and its boundary Home/Corporate Information/ESG Management/CSR Policy and Key Indicators/GRI Materiality Analysis
103-2 The management approach and its components
(i) Policies Home/Corporate Information/ESG Management/Initiatives in Health & Safety
(ii) Commitments Home/Corporate Information/ESG Management/Initiatives in Health & Safety
(iii) Goals and targets Home/Corporate Information/ESG Management/Initiatives in Health & Safety/Health & Safety Performance Data
(iv) Responsibilities Home/Corporate Information/ESG Management/Initiatives in Health & Safety/Operating System (Responsibility and Management Resources)
(v) Resources Home/Corporate Information/ESG Management/Initiatives in Health & Safety/Operating System (Responsibility and Management Resources)
(vi) Grievance mechanisms Home/Corporate Information/ESG Management/Being a Company that Values People/Labor and Training Performance Data/Complaint Handling Process
(vii) Specific actions, such as processes, programs, projects, and initiatives Home/Corporate Information/ESG Management/Initiatives in Health & Safety/Health & Safety at Suppliers and Subcontractors
Home/Corporate Information/ESG Management/Being a Company that Values People/Maintaining and Improving Health
GRI 403: Labor/Management Relations 2016 403-1 Workers representation in formal joint management-worker health and safety committees Home/Corporate Information/ESG Management/Initiatives in Health & Safety/Operating System (Responsibility and Management Resources)/Health & Safety Management Structure
403-2 Types of injury and rates of injury, occupational diseases, lost days, and absenteeism, and number of work-related fatalities Home/Corporate Information/Corporate Report/Corporate Report 2018/Financial and Non-Financial Highlights (Consolidated) (pg22),/Key Performance Indicators —Results and Targets— (pg78),/Initiatives in Health and Safety (pg49)
Home/Corporate Information/ESG Management/Environmental Performance Data/Health & Safety Performance Data/Fiscal 2017 Results/Occupational Accidents (Fatal Accidents)
403-3 Workers with high incidence or high risk of diseases related to their occupation Home/Corporate Information/ESG Management/Being a Company that Values People/Maintaining and Improving Health
403-4 Health and safety topics covered in formal agreements with trade unions None
Training and Education
GRI 103: Management Approach 2016 103-1 Explanation of the material topic and its boundary Home/Corporate Information/ESG Management/CSR Policy and Key Indicators/GRI Materiality Analysis
103-2 The management approach and its components
(i) Policies Home/Corporate Information/ESG Management/Being a Company that Values People/Basic Policy/Human Resource Development Policy
(ii) Commitments Home/Corporate Information/ESG Management/Being a Company that Values People/Penetration of basic policy
(iii) Goals and targets Home/Corporate Information/ESG Management/Being a Company that Values People/Labor and Training Performance Data/Talent development training
(iv) Responsibilities
(v) Resources
(vi) Grievance mechanisms
(vii) Specific actions, such as processes, programs, projects, and initiatives Home/Corporate Information/ESG Management/Being a Company that Values People/Human Resource Development/Educational Promotion Structure and Human Resource Development Program
GRI 404: Training and Education 2016 404-1 Average hours of training per year per employee Home/Corporate Information/ESG Management/Being a Company that Values People/Labor and Training Performance Data/Talent development training
404-2 Programs for upgrading employee skills and transition assistance programs Home/Corporate Information/ESG Management/Being a Company that Values People/Human Resource Development
404-3 Percentage of employees receiving regular performance and career development reviews https://www.shimz.co.jp/saiyou/new/
information/career.html (Japanese)
Diversity and Equal Opportunity
GRI 103: Management Approach 2016 103-1 Explanation of the material topic and its boundary Home/Corporate Information/ESG Management/CSR Policy and Key Indicators/GRI Materiality Analysis
103-2 The management approach and its components
(i) Policies Home/Corporate Information/ESG Management/Being a Company that Values People/Basic Human Rights Policy,
Home/Corporate Information/ Promoting Diversity/Promotion of Diversity & Inclusion by Shimizu Corporation/Policy on Promotion of Diversity & Inclusion
(ii) Commitments Home/Corporate Information/ESG Management/CSR Policy and Key Indicators/Participation in the United Nations Global Compact
(iii) Goals and targets Home/Corporate Information/ESG Management/Being a Company that Values People/Labor and Training Performance Data
Home/Corporate Information/Promoting Diversity/Data Book
(iv) Responsibilities Home/Corporate Information/ESG Management/Being a Company that Values People/Human Rights Initiatives/Human Rights Education Promotion Structure
(v) Resources
(vi) Grievance mechanisms Home/Corporate Information/ESG Management/Being a Company that Values People/Labor and Training Performance Data/Complaint Handling Process
(vii) Specific actions, such as processes, programs, projects, and initiatives Home/Corporate Information/ESG Management/Being a Company that Values People/Work-life Balance
Home/Corporate Information/ESG Management/Being a Company that Values People/Maintaining and Improving Health
GRI 405: Diversity and Equal Opportunity 2016 405-1 Diversity of governance bodies and employees Home/Corporate Information/Promoting Diversity/Data Book
405-2 Ratio of basic salary and remuneration of women to men Home/Corporate Information/Promoting Diversity/Data Book
Non-discrimination
GRI 103: Management Approach 2016 103-1 Explanation of the material topic and its boundary Home/Corporate Information/ESG Management/CSR Policy and Key Indicators/GRI Materiality Analysis
103-2 The management approach and its components
(i) Policies Home/Corporate Information/ESG Management/Being a Company that Values People/Basic Policy/Basic Human Rights Policy
Home/Corporate Information/ESG Management/Being a Company that Values People/Basic Policy/Policy on Promotion of Diversity & Inclusion
(ii) Commitments Home/Corporate Information/ESG Management/CSR Policy and Key Indicators/Participation in the United Nations Global Compact
(iii) Goals and targets Home/Corporate Information/ESG Management/Being a Company that Values People/Human Rights Initiatives/Human Rights Education Program
(iv) Responsibilities Home/Corporate Information/ESG Management/Being a Company that Values People/Human Rights Initiatives/Human Rights Education Promotion Structure
(v) Resources
(vi) Grievance mechanisms Home/Corporate Information/ESG Management/Being a Company that Values People/Human Rights Initiatives/Response through the Expert Human Rights Contact
(vii) Specific actions, such as processes, programs, projects, and initiatives Home/Corporate Information/ESG Management/Being a Company that Values People/Human Rights Initiatives/Cooperation with outside concerning human rights
Home/Corporate Information/ESG Management/Being a Company that Values People/Basic Policy/ Policy on Promotion of Diversity & Inclusion
GRI 406: Non-discrimination 2016 406-1 Incidents of discrimination and corrective action taken Home/Corporate Information/ESG Management/Being a Company that Values People/Human Rights Initiatives/Response through the Expert Human Rights Contact
Home/Corporate Information/Corporate Report/Corporate Report 2018/Initiatives in Human Rights (pg 63)
Child Labor
GRI 103: Management Approach 2016 103-1 Explanation of the material topic and its boundary Home/Corporate Information/ESG Management/CSR Policy and Key Indicators/GRI Materiality Analysis
103-2 The management approach and its components
(i) Policies Home/Corporate Information/ESG Management/Being a Company that Values People/Basic Policy/Basic Human Rights Policy
Home/Corporate Information/ESG Management/CSR Procurement Initiatives
(ii) Commitments Home/Corporate Information/ESG Management/Being a Company that Values People/Basic Policy/Basic Human Rights Policy
Home/Corporate Information/ESG Management/CSR procurement initiatives/Basic Procurement Policy
(iii) Goals and targets
(iv) Responsibilities Home/Corporate Information/ESG Management/Being a Company that Values People/Human Rights Initiatives/Human Rights Education Promotion Structure
(v) Resources
(vi) Grievance mechanisms
(vii) Specific actions, such as processes, programs, projects, and initiatives Home/Corporate Information/ESG Management/Being a Company that Values People/Basic Policy/Basic Human Rights Policy
Home/Corporate Information/ESG Management/CSR Procurement Initiatives/Things We Request of Our Suppliers
GRI 408: Child Labor 2016 408-1 Operations and suppliers at significant risk for incidents of child labor Home/Corporate Information/ESG Management/Being a Company that Values People/Basic Policy/Basic Human Rights Policy
Home/Corporate Information/ESG Management/CSR Procurement Initiatives/Things We Request of Our Suppliers
Forced or Compulsory Labor
GRI 103: Management Approach 2016 103-1 Explanation of the material topic and its boundary Home/Corporate Information/ESG Management/CSR Policy and Key Indicators/GRI Materiality Analysis
103-2 The management approach and its components
(i) Policies Home/Corporate Information/ESG Management/Being a Company that Values People/Basic Policy/Basic Human Rights Policy
Home/Corporate Information/ESG Management/CSR procurement initiatives/Basic Procurement Policy
(ii) Commitments Home/Corporate Information/ESG Management/Being a Company that Values People/Basic Policy/Basic Human Rights Policy
Home/Corporate Information/ESG Management/CSR procurement initiatives/Basic Procurement Policy
(iii) Goals and targets
(iv) Responsibilities Home/Corporate Information/ESG Management/Being a Company that Values People/Human Rights Initiatives/Human Rights Education Promotion Structure
(v) Resources
(vi) Grievance mechanisms
(vii) Specific actions, such as processes, programs, projects, and initiatives Home/Corporate Information/ESG Management/Being a Company that Values People/Basic Policy/Basic Human Rights Policy
Home/Corporate Information/ESG Management/CSR Procurement Initiatives/Things We Request of Our Suppliers
GRI 409: Forced or Compulsory Labor 2016 409-1 Operations and suppliers at significant risk for incidents of forced or compulsory labor Home/Corporate Information/ESG Management/Being a Company that Values People/Basic Policy/Basic Human Rights Policy
Home/Corporate Information/ESG Management/CSR Procurement Initiatives/Things We Request of Our Suppliers
Human Rights Assessment
GRI 103: Management Approach 2016 103-1 Explanation of the material topic and its boundary
103-2 The management approach and its components
(i) Policies Home/Corporate Information/ESG Management/Being a Company that Values People/Basic Policy/Basic Human Rights Policy
(ii) Commitments Home/Corporate Information/ESG Management/Being a Company that Values People/Basic Policy/Basic Human Rights Policy
Home/Corporate Information/ESG Management/CSR Policy and Key Indicators/Participation in the United Nations Global Compact
(iii) Goals and targets Home/Corporate Information/ESG Management/Being a Company that Values People/Human Rights Initiatives/Human Rights Education Proram
(iv) Responsibilities Home/Corporate Information/ESG Management/Being a Company that Values People/Human Rights Initiatives/Human Rights Education Promotion Structure
(v) Resources
(vi) Grievance mechanisms Home/Corporate Information/ESG Management/Being a Company that Values People/Human Rights Initiatives/Response through the Expert Human Rights Contact
(vii) Specific actions, such as processes, programs, projects, and initiatives Home/Corporate Information/ESG Management/Being a Company that Values People/Initiatives to Ensure that Shimizu is a Company that Values People/Risk Evaluation in Overseas Civil Engineering and Construction Projects
GRI 412: Human Rights Assessment 2016 412-1 Operations that have been subject to human rights reviews or impact assessments Home/Corporate Information/ESG Management/Being a Company that Values People/Initiatives to Ensure that Shimizu is a Company that Values People/Risk Evaluation in Overseas Civil Engineering and Construction Projects
412-2 Employee training on human rights policies or procedures Home/Corporate Information/ESG Management/Being a Company that Values People/Human Rights Initiatives/Human Rights Education Proram
412-3 Significant investment agreements and contracts that include human rights clauses or that underwent human rights screening None
Local Communities
GRI 103: Management Approach 2016 103-1 Explanation of the material topic and its boundary Home/Corporate Information/ESG Management/CSR Policy and Key Indicators/GRI Materiality Analysis
103-2 The management approach and its components
(i) Policies Home/Corporate Information/ESG Management/Contributing to Society/Basic Principles on Social Contributions
(ii) Commitments Home/Corporate Information/ESG Management/Contributing to Society/Basic Principles on Social Contributions
(iii) Goals and targets
(iv) Responsibilities Home/Corporate Information/ESG Management/Contributing to Society/Basic Principles on Social Contributions/Social Contribution Promotion Structure
(v) Resources Home/Corporate Information/ESG Management/Contributing to Society/Expenditures on Social Contribution Activities
(vi) Grievance mechanisms
(vii) Specific actions, such as processes, programs, projects, and initiatives Home/Corporate Information/ESG Management/Contributing to Society/Key Area Initiatives
GRI 413: Local Communities 2016 413-1 Operations with local community engagement, impact assessments, and development programs Home/Corporate Information/ESG Management/Contributing to Society/Key Area Initiatives
413-2 Operations with significant actual and potential negative impacts on local communities None
Supplier Social Assessment
GRI 103: Management Approach 2016 103-1 Explanation of the material topic and its boundary Home/Corporate Information/ESG Management/CSR Policy and Key Indicators/GRI Materiality Analysis
103-2 The management approach and its components
(i) Policies Home/Corporate Information/ESG Management/CSR procurement initiatives/Basic Procurement Policy
(ii) Commitments Home/Corporate Information/ESG Management/CSR procurement initiatives/Basic Procurement Policy
(iii) Goals and targets
(iv) Responsibilities
(v) Resources
(vi) Grievance mechanisms
(vii) Specific actions, such as processes, programs, projects, and initiatives Home/Corporate Information/ESG Management/CSR Procurement Initiatives/Things We Request of Our Suppliers
GRI 414: Supplier Social Assessment 2016 414-1 New suppliers that were screened using social criteria Home/Corporate Information/ESG Management/CSR Procurement Initiatives/Things We Request of Our Suppliers
414-2 Negative social impacts in the supply chain and actions taken
Public Policy
GRI 103: Management Approach 2016 103-1 Explanation of the material topic and its boundary Home/Corporate Information/ESG Management/CSR Policy and Key Indicators/GRI Materiality Analysis
103-2 The management approach and its components
(i) Policies Same as GRI 205
(ii) Commitments Same as GRI 205
(iii) Goals and targets
(iv) Responsibilities Same as GRI 205
(v) Resources
(vi) Grievance mechanisms Same as GRI 205
(vii) Specific actions, such as processes, programs, projects, and initiatives
GRI 415: Public Policy 2016 415-1 Political contributions Not disclosed
Customer Health and Safety
GRI 103: Management Approach 2016 103-1 Explanation of the material topic and its boundary Home/Corporate Information/ESG Management/CSR Policy and Key Indicators/GRI Materiality Analysis
103-2 The management approach and its components
(i) Policies Home/Corporate Information/ESG Management/Providing Optimal Quality and Customer Satisfaction
(ii) Commitments Home/Corporate Information/ESG Management/Providing Optimal Quality and Customer Satisfaction
(iii) Goals and targets
(iv) Responsibilities Home/Corporate Information/ESG Management/Providing Optimal Quality and Customer Satisfaction/Actions Taken to Ensure Quality
(v) Resources
(vi) Grievance mechanisms Home/Corporate Information/ESG Management/Initiatives in Health & Safety/Initiatives to prevent occupational accidents/Mechanism for Handling Complaints
(vii) Specific actions, such as processes, programs, projects, and initiatives Home/Corporate Information/ESG Management/Providing Optimal Quality and Customer Satisfaction/Actions Taken to Ensure Quality
Home/Corporate Information/ESG Management/Providing Optimal Quality and Customer Satisfaction/Examples of Initiatives in Providing Optimal Quality and Customer Satisfaction
GRI 416: Customer Health and Safety 2016 416-1 Assessment of the health and safety impacts of product and service categories https://www.shimz.co.jp/ecobcp/
cityplannning.html (Japanese)
416-2 Incidents of non-compliance concerning the health and safety impacts of products and services
417-2 Incidents of non-compliance concerning product and service information and labeling
417-3 Incidents of non-compliance concerning marketing communications
Customer Privacy
GRI 103: Management Approach 2016 103-1 Explanation of the material topic and its boundary Home/Corporate Information/ESG Management/CSR Policy and Key Indicators/GRI Materiality Analysis
103-2 The management approach and its components
(i) Policies Home/Privacy Policy
(ii) Commitments Home/Privacy Policy
(iii) Goals and targets
(iv) Responsibilities Home/Privacy Policy/7.Organization and Systems
(v) Resources
(vi) Grievance mechanisms Home/Privacy Policy/9.Contact for Inquiries
(vii) Specific actions, such as processes, programs, projects, and initiatives
GRI 418: Customer Privacy 2016 418-1 Substantiated complaints concerning breaches of customer privacy and losses of customer data Home/Privacy Policy/9.Contact for Inquiries
Socioeconomic Compliance
GRI 103: Management Approach 2016 103-1 Explanation of the material topic and its boundary Home/Corporate Information/ESG Management/CSR Policy and Key Indicators/GRI Materiality Analysis
103-2 The management approach and its components
(i) Policies Same as GRI 205
(ii) Commitments Same as GRI 205
(iii) Goals and targets
(iv) Responsibilities Same as GRI 205
(v) Resources
(vi) Grievance mechanisms Same as GRI 205
(vii) Specific actions, such as processes, programs, projects, and initiatives
GRI 419: Socioeconomic Compliance 2016 419-1 Non-compliance with laws and regulations in the social and economic area Home/Corporate Information/Corporate Report/Corporate Report 2018/Risk Management (pg54), /Compliance (Corporate Ethics and Compliance with Laws and Regulations) (pg52)

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