Policy on Quality
Policy on Quality in the Building Construction Business
Shimizu provides technology and services customers trust and are satisfied with by accurately ascertaining the value customers expect, and maintaining a dedication to quality by all employees through the entire process from sales to maintenance and preservation.
To achieve the policy stated above, we set quality goals for each project and division, implement and maintain a quality management system, and strive for continuous improvement through management reviews.
Policy on Quality in the Civil Engineering Business
We strive to ensure that all of our employees maintain an attitude of sincerity and humility in accurately ascertaining the value expected by customers and the community, and fulfill their responsibility to work together as a dynamic and creative team to achieve superb craftsmanship in the structures they build, with passion and perseverance.
To achieve the policy on quality described above, we employ quality management in each division, area, and project effectively and strive for continuous improvement through the dedication of each employee to practical skills, technical skills, and interpersonal skills.
Policy on Quality in the Engineering Business
By carefully integrating Shimizu’s expert technical skills into the process of fulfilling our customers’ needs, we build environments and buildings that offer exceptional value in terms of business potential, functionality, longevity, and regulatory compliance. We comply with the ISO 9001 standard, the international standard for quality management systems, in accomplishing this and work to increase customer satisfaction and earn the trust of our customers.
Actions Taken to Ensure Quality
- Work to develop technology that ensures quality and can respond to a change in social environment in terms of the globalization of the industry and the economy, protecting the earth’s environment, and maintaining international quality standards.
- Develop an accurate understanding of the customer’s business plans, and provide optimal quality from the perspective of the entity ordering the work and the users by building a facility that satisfies quality requirements.
- Work to provide comprehensive quality assurance, shorten the construction period, and reduce costs, and ensure optimal quality. Achieve this by making specialization and the acquisition and use of an increasingly diverse range of advanced technology the central focus of engineering services.
- Target care throughout a structure’s lifecycle and systematically develop perpetual maintenance activities through analysis of operating data and feedback.
Build a quality management system based on the measures listed above, maintain it, and strive for continuous improvement reviewing progress on activities.
Appoint a quality management supervisor, and make sure that all business headquarters employees are aware of and understand the quality management system to fulfill this policy on quality and achieve its goals.
Quality Management System
Providing Definitive Quality through a Comprehensive Quality Management System Rooted in the Development of People
Shimizu is working on processes and activities aimed at providing optimal quality by focusing on developing people capable of supporting first-class craftsmanship at each stage of the process from planning and sales to design, construction, maintenance, and preservation, and building a quality management system that provides an integrated framework for ensuring quality to support that.
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|Quality Management System||Planning & Sales||
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BIM: The abbreviation for Building Information Modeling. A system of modeling that integrates information from design and construction to maintenance and management into a three-dimensional building model created on a computer.
Examples of Initiatives in Providing Optimal Quality and Customer Satisfaction
Architectural construction: Exceeding the expectations of the customer by “producing masterpieces” through optimal quality
The buildings we provide to customers are produced one at a time. They encompass an infinite variety in terms of the premises, construction periods, and other conditions, and the functions and performance demanded. We satisfy our customers and earn their trust by using the collective strengths of our entire company to drill down into the individual requirements, accurately ascertain the value the customer expects, and provide construction that shows our dedication to quality. This is what we mean by “producing irreplaceable gems” through optimal quality.
Our Policy on Quality Begins with the Customer’s Needs
We proceed with construction based on a Quality Policy Development Chart designed for each project. The job site manager is central to this process and the collective strengths of sales, design, branch management, and technical support personnel are marshalled to ascertain the customer’s needs, identify risks, and formulate a concrete “vision” that is appropriate for the project. We follow up on initiatives and their results through physical site tours to confirm progress and provide guidance and through internal inspections and audits.
Improving Quality Through Use of BIM in Design and Construction
Use of BIM enables us to visualize a three-dimensional image of the completed project. This enables the customer to understand it better and leads to a consensus early in the process. Using BIM also makes it easy to identify problems by verifying performance on a wide variety of aspects. This is useful for achieving greater improvements in quality.
Moreover, incorporating BIM into design and construction from the early stages of a project and entering that information into BIM makes integrated management of building information and technology possible, and enables us to create a blueprint that ensures compatibility of the design, structure, and equipment. Linking the design information to construction and production also prevents human error in producing the blueprint, eliminates the need to rework things. This leads to quality assurance.
Improving Services Through the Actual Customer Opinions on Customer Satisfaction Surveys
The customer satisfaction survey team at the branch meets directly with the customer immediately after completion and again after two years to hear what they have to say. A surveyor who was not responsible for the project conducts the interview and asks questions about the quality of the building, work, and maintenance and preservation to obtain the customer’s opinions and degree of satisfaction rating. Obtaining the actual opinions of the customer that were difficult for the person in charge of the project to convey provides a housekeeping function for Shimizu, and frequently shows us where we have been complacent.
Following standards and manuals to achieve the quality naturally expected makes us pay attention to what constitutes “desirable quality” from the customer’s perspective and leads to improvement in our work.